Terms and Conditions of Service
Welcome to RoNovel
By using this website, you agree to the following terms. If you do not agree, please do not use this website.
License: You must be 18 years of age or older (or the legal age of majority) to place an order.
Intellectual Property: All content on this website (text, images, logos) is the property of Hong Kong Hongtu Tongyun Technology Co., Ltd.
Order Acceptance: We reserve the right to refuse or cancel any order.
Price Adjustment: We reserve the right to change the price of goods at any time.
Applicable Law: These terms are governed by the laws of China/Hong Kong.
Privacy Policy
Effective Date: 2026-04-19
RoNovel is committed to protecting your privacy. This policy explains how we collect and use information.
Information Collection: We collect your name, address, email address, and payment information (for order processing).
Information Use: Your data is used only to process orders, improve customer service, and send order confirmations.
Information Sharing: We will never sell your personal information to third parties. We only share necessary delivery information with logistics companies.
Your Rights: You can request to view, correct, or delete your personal information held by us at any time.
Cookie Use: This website uses cookies to analyze traffic and improve user experience.
Shipping and Delivery Policy
Shipping Time: Orders will be processed within 1-3 business days after placement.
Delivery Time: Standard delivery typically takes 5-10 business days, depending on the destination.
Shipping Costs: Shipping costs are calculated based on the destination at checkout. Free shipping is available for some items.
International Shipping: We support international shipping. International orders may incur customs duties, which are borne by the customer.
Logistics Tracking: After shipment, we will send you an email containing the tracking number.
Refund and Return Policy
Return Period: You can apply for a return within 30 days of receiving the goods.
Return Conditions: The goods must be in their original packaging, undamaged, and unworn.
Refund Method: Refunds will be returned to your original payment account within 7 business days of receiving the returned goods.
Non-Returnable Items: Special promotional items and personalized custom-made items are not eligible for return.
Return Shipping Costs: For returns due to product quality issues, we will cover the shipping costs; for returns due to personal reasons, the customer will bear the shipping costs.